That first scenario is typical of a poorly designed gamification exercise. Back in the early 1920s a series of experiments were conducted at the Hawthorne Works in Chicago. The company wanted to see if a change in lighting would improve the productivity of their workers. They changed the lighting to make it stronger. The workers’ […]

The Endowment Effect is a contradiction of the classical economic idea that people always behave rationally within an economic system. It is the surprising idea that we are prepared to pay more money to retain something that we already own than we would pay for the item if we did not own it. It is often also […]

We have an intimate connection with chairs. They surround our bodies, they receive our imprint, they leave memories and are often passed down from family member to family member. No wonder chairs can bring out the best and worst in people. They are also the quickest way to connect with the public, which is why […]

To confident to talk about philosophy, art, and life. Defining “art” is a major enterprise, historically and recently, in that branch of philosophy called aesthetics or philosophy of art. There are two basic kinds of definitions of the term art: (1) honorific definitions, which include what is known as the open definition, and (2) classificatory […]

Any gap you have in emotional courage limits your freedom to act. When you avoid feeling, it’s a huge drain on your productivity and your organizational outcomes. I know this because my company, Bregman Partners, helps leaders and teams work more effectively together to get massive traction on their most important work. Our focus is on […]

“You can’t manage it if you can’t measure it,” is an often-quoted business adage—and very applicable to customer experience (CX). Here are three other metrics approaches CX programs should use to drive action that resolves common customer pain points. #1: Negative Feedback Alerts After establishing processes to collect customer feedback, organizations need to establish practices […]